At Neon Hair & Beauty we are committed to providing the best service possible for all of our clients so we have developed a few guide lines to help us adhear to our high level of service.

* A $50 deposit is required to secure ALL appointments which are scheduled for over 2 hours or require more than one staff member.

* Changes or cancellations to any large booking which requires a deposit must allow for 48 hours notice. Missed appointments or booking cancellations with less than 48 hours notice will incur a loss of deposit.

* Neon Beauty reserves the right to cancel unconfirmed appointments (where no deposit has been made).

* No shows will be required to pay deposits for all future appointments regardless of length or service type.

* Neon Beauty has the right to refuse to service on clients who are more than 5 minutes late.

* Neon Beauty prefers to quote upon seeing your hair, everyone is an individual therefore our printed price list is a guide.

* Upon quotation, we do our best to ensure the colour quote is accurate, but sometimes due to unforeseen circumstances extra product or time may need to be added to a service, If this is the case we will let you know as it comes to hand.

* Customers can request particular stylists when booking however Neon Beauty reserves the right to make changes of stylists or technicians with out notification due to sickness, leave or if the change will ensure smoother operations for booking times.

* All children must be monitored to insure other guests comfort.

* Every care is taken, however Neon Hair & Beauty are not responsible for any loss or damage to personal property.